YOUR CONCIERGE

A little help, thoughtfully.

A real person when you need one. A clear next step when you don’t.

EXPERIENCE CALGARY

Speak with Concierge.

Send a website enquiry by email, or text us. For your ongoing in-app conversation and message history, open Concierge in the app.

Use the same account. Your messages and conversation history stay together there.

Continue on your phone: download the Experience App, then sign in with this same account.

Start here.

Sign-in, password recovery and email verification.

Your plan, payment methods, invoices and renewal.

Check saved credits and the options available to your account.

I already use the app. Do I need another account?

No. Use the same email and sign-in method as the Experience Calgary app. Apple and Google accounts should use their original provider.

I paid, but my membership hasn’t appeared.

Refresh your account and payment status. If confirmation is still pending, contact Concierge with your receipt before starting another purchase.

I need help with an experience or reservation.

Send us the experience name and a short description through the enquiry form. Your confirmed Guest List reservations are in My account.

Keep passwords, card details and member passes private.