About these terms
Expera Group Inc. operates Experience Calgary and provides a membership program for discovering and using participating Calgary experiences through our website and app. These terms apply to your account, membership, included experience uses, VIP credits, referrals and Guest List bookings, together with the specific conditions shown for each offer and the disclosures accepted at checkout. Contact Concierge at curator@experiencecalgary.ca or 403-615-8521 with questions. These terms are effective March 1, 2026. Updates do not retroactively replace the terms or payment consent recorded for an earlier purchase.
Your account
Use accurate account information, your own email and the same sign-in method across the website and app. Verify your email when requested before payments or member actions. Keep your sign-in details and member passes private. Tell us promptly if you suspect unauthorized use. You must have legal capacity to enter your membership agreement; venue age, identification and participation requirements still apply.
Plans and prices
Signature is CAD $129 per year, plus applicable tax. VIP is CAD $219 per year, plus applicable tax, and includes Signature collection access, five VIP credits for each qualifying paid annual membership term and eligible Guest List access. The total, tax and renewal terms are displayed before payment. A membership is access to the program and its stated benefits; it is not a promise that every listed activity is available on every date or that all additional spending is included.
Included experiences and new releases
Each active membership provides one included use of each eligible experience in its current catalog-use cycle, subject to that offer’s inclusions, guest allowance, booking instructions and conditions. Each verified annual membership payment begins a fresh cycle of included uses. Newly released eligible experiences are included during active access. VIP credits provide additional eligible uses and are separate from the included-use allowance. Separate independently purchased memberships have separate included-use cycles.
Annual terms and early renewal
A paid annual membership starts or renews only after its payment is verified. A voluntary early renewal starts a fresh 12-month membership year immediately and replaces the time remaining on the renewed membership; unused time is not added to the new term. The renewal restores its included-use cycle and, for VIP, grants five new credits once. Previously saved credits, receipts and redemption history remain recorded. Review the specific membership selected before renewing or buying an additional membership.
Automatic renewal and cancellation
If you expressly agree to annual automatic renewal at checkout, the subscription renews at the disclosed annual price plus applicable tax until you cancel. Review your confirmed renewal date and payment details in Membership & billing. Cancel automatic renewal before the next renewal is processed to stop future renewal charges. Cancellation preserves access through the already-paid term and does not by itself refund that term. If you cannot use the online cancellation controls, contact Concierge for help. Any legally required renewal or price-change notices and cancellation rights continue to apply.
Payment failure and paused access
A declined, abandoned, unconfirmed or sandbox-simulated payment does not create a real paid membership. If renewal payment fails, access is not extended beyond the verified paid term and no additional unpaid grace period is promised. Saved credits and history remain in your account during lapse, but using ordinary saved VIP credits requires eligible active VIP or Founding access. A later verified payment restores its confirmed paid term and catalog-use cycle. If confirmation is delayed, refresh billing or contact Concierge before paying again.
Upgrading and changing plan
For an eligible Signature-to-VIP upgrade, we calculate a quote using the actual pre-tax Signature fee paid multiplied by the unused fraction of that paid term, rounded down to cents. That credit reduces the new CAD $219 VIP annual price before tax is recalculated. The quote shows the final charge and expires at the displayed time. A successful verified upgrade begins a fresh VIP year and adds five VIP credits once. A payment awaiting bank authentication does not grant VIP until payment and the processor’s subscription change are confirmed. An unpaid pending upgrade may be cancelled through billing when available. A VIP-to-Signature change takes effect at renewal after successful payment; current paid VIP access continues until then and saved credits remain recorded. Exceptional or legacy billing changes may require support review.
Existing and Founding memberships
Existing purchases and membership history are not automatically converted into a new recurring subscription merely because you sign in to the website. An eligible Founding 500 membership provides lifetime VIP access under its confirmed grant, with five credits on activation and five on each member anniversary, without annual repayment or a recurring subscription. Founding grants cannot be renewed as paid annual memberships through checkout. Contact Concierge if a historical grant or balance needs review.
Using a member benefit
Check the live offer before booking. Observe any reservation, identification, age, health, capacity, date, guest-count or minimum-spend conditions stated by the participating business. Taxes on additional purchases, gratuities, travel and items outside the stated inclusion are not included unless the offer expressly says otherwise. A private QR pass represents the benefit you selected; authorized venue staff confirm it before the included use or credit is consumed. Do not share, sell, reuse, alter or attempt to bypass a private pass. A booking request or displayed pass is not proof of confirmed admission or completed redemption.
VIP credit gifts
When gifting is open, a member with an active account and eligible VIP or Founding access may give one existing unused eligible credit to a chosen recipient. Sending reserves that credit. The recipient signs in with the addressed verified email to accept and does not need to buy a membership. A gift gives one credit, not a membership, included-use cycle or Guest List eligibility. There is no fixed invitation expiry, although an expired source credit cannot be sent or accepted. The sender may cancel before acceptance; accepted gifts cannot be reclaimed or gifted onward. Gifted-credit use depends on the recorded sponsoring host membership remaining eligible VIP or Founding and the host account remaining active. Lapse, downgrade or disabling pauses use; renewal of that same sponsoring membership may restore eligibility. Another membership is not silently substituted as sponsor. An email-delivery confirmation means the mail service accepted the invitation, not that the recipient opened or received it. Check the recipient address carefully and send invitations only to people who expect them.
Referral invitations
When referrals are available, an eligible invitation gives a new qualifying purchaser 15% off their first annual VIP payment only. Later renewals use the disclosed full annual price plus applicable tax. The eligible referring VIP member receives one additional credit after the qualifying payment is verified, without losing an existing credit. Invitations last 14 days. Self-referrals, repeated rewards for the same purchaser and rewards on renewal are not eligible. Eligibility is checked when the reward is granted; invalid, changed or exceptional cases may need support review. Creating a referral link does not itself send an email.
Guest List reservations
Guest List access is for eligible VIP and Founding members and remains subject to each invitation’s capacity, guest allowance, timing and venue conditions. A reservation is confirmed only when your claim succeeds and appears as confirmed in your account. Use the cancellation deadline and controls shown with your booking; the current service normally closes cancellation two hours before the event, with a 15-minute grace period after claiming if the event has not begun. If your membership changes before an event or a cancellation control is unavailable, contact Concierge to confirm your options and admission eligibility. A booking is not a guarantee of access contrary to an invitation’s stated conditions.
Availability and changes to the collection
Participating businesses operate their own experiences and can have booking limits, closures, seasonal schedules or changes. The live collection and each offer’s stated conditions describe what is currently available. New experiences may be added and withdrawn offers may cease to be available; we do not promise a specific booking time, cash saving or equivalent-value replacement. Contact Concierge about an unavailable or materially changed benefit so we can review the circumstances and any applicable remedy. Nothing in this paragraph removes rights that cannot lawfully be excluded.
Refunds, errors and disputes
Contact Concierge promptly about incorrect charges, unavailable services, suspected duplicate payment, refunds or disputes. We review the payment, service and membership history and record the remedy. We do not promise automatic refunds or automatic credit reinstatement in every situation, and we do not apply an undisclosed general refund exclusion through these terms. Mandatory consumer cancellation, refund and other statutory rights are preserved. Stopping renewal, requesting account deletion and disputing a charge are different actions; tell us which action you need.
Responsible participation and service restrictions
Use the service lawfully and follow the reasonable safety and conduct requirements disclosed by participating venues. Do not impersonate another member, misuse invitations, interfere with account or payment security, or attempt unauthorized access. Access may be restricted where reasonably necessary to protect accounts, investigate misuse or comply with law. Contact Concierge if you believe a restriction or benefit decision is mistaken. Restrictions and technical errors do not erase historical payment or redemption records or remove mandatory consumer rights.
Privacy, notices and changes
Our privacy notice explains how account, payment-reference, benefit, gift, reservation and support information is handled. Keep your contact details current so we can send essential service notices. Any future material price or contract change must be communicated and handled in accordance with your accepted agreement and applicable law; publishing revised wording does not silently authorize a different charge. The approved version identified with your purchase remains part of its record.
Applicable rights and contact
These terms are intended for the Calgary program and are governed by applicable Alberta and Canadian law, without excluding mandatory rights available where you reside. No term requires you to waive a non-waivable consumer, privacy or other statutory right, or imposes mandatory private arbitration under these terms. Contact curator@experiencecalgary.ca or 403-615-8521 to raise a concern or request a copy of the terms associated with your purchase.